
FAQs
Many outpatient medical and dental procedures require patients to have a responsible adult available to accompany them and help them return home safely, especially when sedation or anesthesia is involved.
Trusted Care can provide professional, non medical appointment support when a family member or friend isn't available. Depending on your needs and the facility's requirements, support may include transportation to and from your appointment, remaining available during your procedure, communicating with staff as appropriate, and helping ensure you return home safely.
Because facility policies can vary, we recommend confirming their responsible adult requirements before booking.
What if my procedure requires a responsible adult?
No. We provide non medical companion support, advocacy, and coordination. Our focus is on comfort, companionship, and helping clients feel supported before, during, and after appointments.
Do you provide medical care?
Transportation is provided as part of companion and advocacy support. Our role is to remain present, supportive, and available before, during, and after appointments so clients never feel rushed or alone.
We are not a ride share service
Transportation is coordinated through trusted partners for clients who require wheelchair accessible vehicles. For clients who can enter and exit a standard vehicle independently, transportation is provided directly as part of their scheduled service. Your companion remains with you throughout.
Is transportation included?
Services are private pay. We can provide receipts for your records if you wish to submit them to a long term care or reimbursement plan
Do you accept insurance?
We proudly serve seniors and families throughout Gwinnett County, including Lawrenceville, Snellville, Dacula, Duluth, and surrounding communities.
What areas do you serve?
An advocate accompanies clients to medical or professional appointments to help with check in forms, communicate provider instructions, take notes, and make sure families stay informed. This service helps reduce stress and confusion during visits.
What is an in appointment advocate?
Yes. Our Dignity Check In visits are designed for families who want compassionate oversight and reassurance when they cannot be there in person. We provide updates on your loved one’s well being after each visit
Can you visit loved ones in assisted living or nursing homes?
We recommend scheduling at least 48 hours in advance to ensure availability, though same week requests can often be accommodated.
How far in advance should I schedule a service?
Yes. We provide non-medical transportation and companion support for appointments at facilities including Emory Hospital and Northside Gwinnett Hospital.
Do you provide transportation to hospitals or medical centers?
Yes. All companions are carefully screened, trained, insured, and bonded to ensure safety and professionalism during every visit.
Are your companions trained and insured?
Yes. Trusted Care provides transportation and companion support for dental appointments, oral surgery and other dental procedures, including visits where sedation requires a responsible adult to accompany you home.


